Okay back in April, I had a flight to Mexico City but it was canceled because of the swine flu outbreak.  No problem because Mexicana said they would honor the tickets and that I could use it anytime within the next year.

So I am looking to fly to Mexico next month and have tried to call Mexicana to use the ticket.  Ha!  Earlier today I was on hold for over 20 minutes and had to end the call because I needed to go to an appointment.   As I type this I am over an hour into another hold.

Actually on this call I spoke to a live person earlier and he told me I would have to pay the difference on the flight he found.  The difference would be like $500.   I am looking on-line on their website and seeing the same flight for the exact price I paid in April.  He keeps telling me I can’t get that.  I tried to explain the situation but it was like talking to a wall.  So I asked to speak with his supervisor and he put me on hold.  He comes back and tries to keep telling me the same thing.  When I said, “I asked to speak with your supervisor”.    He keeps saying well my supervisor will say the same thing.  For over ten times we danced between me asking once again to speak with his supervisor and he continuing to try to tell me I just needed to pay the money.  Finally he budged and put me on hold.  So here I am.

Funny thing is I liked Mexcana.  They have direct flight from Denver and its a pretty good airlines.  At least I thought it  was.

I think this ticket issue is gonna be a lost cause.  I am wondering which is gonna come first: me using this ticket, Mexicana going into bankruptcy or me not being on hold.

This entry was posted on Friday, August 28th, 2009 at 3:06 pm and is filed under Random. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.